Frequently Asked Questions

Arise requires that all individuals seeking to become Arise Certified Professionals legally reside in the United States and are 18 years or older, if they are servicing customers based in the United States. (Currently Arise is not accepting new applicants from the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon & Wisconsin)  

Yes, Aries requires that all CSP's have a background check done. You are required to pay for your background check. 

Arise clients offer a wide variety of programs that you can certify your home business for. Client services are not limited to just taking or making calls, your business can also choose to provide email, chat or technical support to Arise Clients. Inbound call types may include any or a combination of the following: sales, customer service, chat and technical support.  

You are Self Employed so the amount of revenue you earn is up to you.  Arise clients pay rates range from $9 - $16 per hour. Client opportunities are posted on the Arise portal.  You may click on the green Info button to review the client details, such as the servicing hours available and types of calls you will be taking.  Some Arise clients have hours for CSPs to service 24 hours a day, 7 days a week.  Arise Client pay rates will be made available to you prior to your enrolling in a Client Certification class.  

Our MKB VISIONS IBO service fee is a flat $30 per service period. You are also responsible for the Arise bi-monthly service fee of $19.75. MKB VISIONS has to cover business expenses. Our low service fee allows us to provide you with support during all phases of your certification process and during the course of our ongoing working relationship, continuing education, accounting, revenue disbursement services and offers you the opportunity to service clients without having to incorporate. The ARISE® service fee is charged for the infrastructure that Arise provides, including the ARISE® 24-Hour Client Technical Support Help Desk and STARMATIC® scheduling system and WILLOW® accounting services. No fees are charged until the first invoice period after you begin providing customer interaction services to your first Arise client.

Yes, CSP's will be reimbursed after 60 days of continuous work for initial course certification fees if cost is under $70. For courses over $70 will be reimbursed after 90 days of continuous work. 

You are a Self Employed Independent Contractor and Authorized User and are responsible for your own taxes.  You will receive a Form 1099-MISC at the end of the year if you earned $600 or more. As an Independent Contractor you are not employed by  MKB VISIONS  or Arise Virtual Solutions.  You are responsible for paying applicable Federal, State, or local taxes.  You are not eligible for unemployment, overtime or benefits and are responsible for your own retirement savings. 

Yes. You can use your laptop to service Arise clients as long as your laptop meets the minimum computer requirements. Remember you may not use any wireless connections at any time to provide service with Arise and its clients. Your laptop must be hard-wired to a supported Internet connection. Wireless keyboards and a wireless mouse are not supported. A complete list of hardware, including computer and telephone information, can be found in the handy Workspace Requirements document.

Once you have completed the Arise admissions steps and have requested to join MKB VISIONS, your next step is to enroll in the Arise client certification course of your choice. Courses may take between two to six weeks depending on the client you choose.  Once you have completed and certified with a client, you begin to service immediately.  

Arise and MKB VISIONS does not compensate for the time spent in an Arise client certification course as it considers that the knowledge obtained while attending the certification course will contribute in making your business successful.  You are Self Employed and you are responsible  to obtain the specialized skills that are needed in order to provide the appropriate services to the client that you choose.  

 You will need to do the following:

1. Complete the Arise Admissions process and request to join  MKB VISIONS (IBID 3704308)
2. Ensure that you have a working computer that will meet Arise’s guidelines (See Arise Workstation Requirements Guide here)
3. Purchase a USB headset for certification. This is a headset that plugs into your computer
4. Purchase a headset that can plug into your landline telephone. (Cordless phones are not accepted)
5. Have or prepare to have a landline telephone or a digital phoneline with no features (At this time, you cannot use Magic Jack, Vonage, etc).

Step 1: Create an Arise Profile here: https://partnersetup.arise.com/united-states-english/create-user-profile.aspx?utm_campaign=AriseWkFmH_LK_2015-3-3_GeneralCTA&cookieCheck=true. During this process you will be asked if you were referred to Arise by someone. Please fill in our CSP ID: 3704308 and the name Maya Bethea (Owner of MKBVISIONS) will populate.

Step 2: Choose MKB VISIONS as your IBO.  Enter our IBID number into the search box 

( 3704308 ) then click the little magnifying glass next to the search box, then click submit.

Step 3: Select a client program to service & complete their certification course.  Once you successfully complete the certification course you are ready to service & earn revenue!  Client course costs vary.